Ken's Furniture and Mattress in Muskegon, MI Closed now

Reviews about Ken's Furniture and Mattress

• ★ ☆ ☆ ☆ ☆

  August 28, 2020, by Amy Becklin
  We worked with the staff at this establishment to special order a sectional couch that would fit in our limited space. They were awesome, and our new sectional showed up 1 week earlier than promised, and is perfect. We also needed 2 swivel rockers for the same room. For a full month we spoke to the same 2 people trying to find us these chairs. We finally had to special order them. They took OVER THREE MONTHS to arrive, and when they got here, they only swiveled - no rocker. Our paperwork specifically said "swivel rockers". They have promised to take care of this for another TWO MONTHS - NOTHING! Not even one phone call. My husband has repeatedly called and stopped in to inquire - NOTHING! This was not cheap furniture - we paid $2,000 for the sectional, and $1,000 for 2 little chairs. My grandchildren will be too old to be rocked before I ever get my rocking chairs. The worst part is that they don't care at all. They got their $3,000 from us, and that's all they care about. Don't ever buy anything from these people or any of their other locations. They're sweet as pie until they make a mistake - then they forget who you are.